Terms of service
TERMS OF SERVICE
Last updated: October 22, 2026
1. About Us
This website, pengyoufx.com, is operated by LUIS MARTINEZ under the store name pengyoufx. Throughout these Terms, “we,” “us,” and “our” refer to pengyoufx.
Our online store is hosted on Shopify, which provides the e-commerce platform we use to offer our products and services.
These Terms describe the conditions that apply when you use our website or purchase from our store.
2. Use of Our Website
You must have the legal capacity to enter into a purchase agreement, or use the website with the permission and supervision of a parent or legal guardian where permitted by law.
You agree to provide accurate and current information when placing an order or contacting us.
You must not use our website for unlawful activities, fraudulent transactions, unauthorized access, or actions that interfere with the operation or security of the website.
3. Product Information
We aim to provide accurate product descriptions, prices, images, sizes, and availability information.
Product colors and appearance may vary depending on your screen settings. Please review the product description and available sizing information before purchasing.
If you identify an error or need additional product information, please contact us before placing your order.
4. Prices and Payments
Product prices are displayed on our website. Applicable taxes, shipping charges, and the total amount payable will be shown at checkout before you confirm your purchase.
Available payment methods are displayed at checkout. You must be authorized to use the payment method provided.
Changes to product prices apply to future purchases and do not automatically change the price of an order already accepted.
5. Orders and Availability
After placing an order, you will receive an order confirmation using the contact information you provided.
If a product becomes unavailable, an order contains an error, or we are unable to fulfill an order, we will contact you. Any payment collected for merchandise we cannot supply will be refunded.
Please contact us as soon as possible if you need to change or cancel an order. If the order has already shipped, please follow our Return and Refund Policy.
6. Shipping and Delivery
Orders are dispatched from:
1337 REDBUD CT
WOODBRIDGE, VA 22191
United States
Our estimated delivery time is 3–7 days. Please refer to our Shipping Policy and any delivery information provided for your order.
If we cannot ship within the promised timeframe, we will notify you and offer the choice of consenting to a revised shipping timeframe or cancelling the unshipped merchandise for a refund.
Please provide a complete and accurate shipping address. Contact us promptly if you discover an address error or experience a delivery problem.
7. Returns and Refunds
You may request a return within 30 days of receiving your order. We cover return shipping costs.
To arrange a return and obtain return shipping instructions, contact:
CS@pengyoufx.com
Our return address is:
pengyoufx
1337 REDBUD CT
WOODBRIDGE, VA 22191
United States
Return procedures, eligibility, and refund handling are described in our Return and Refund Policy. Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
8. Privacy
Our collection and use of personal information are described in our Privacy Policy. Please review that policy to understand how information relating to your use of the store is handled.
9. Intellectual Property
Website content, product images, logos, trademarks, and other materials remain the property of their respective rights holders.
You may use these materials only as permitted by applicable law or with permission from the relevant rights holder.
The appearance of a third-party brand or trademark on our website does not, by itself, indicate sponsorship or endorsement by that rights holder.
10. Consumer Rights
Nothing in these Terms excludes or restricts any consumer rights, statutory warranties, remedies, or liabilities that cannot lawfully be excluded or restricted.
If you have a concern about a product, delivery, return, or payment, please contact us so we can assist you.
11. Changes to These Terms
We may update these Terms to reflect changes to our business practices or applicable requirements. The updated version will be posted on this page with a revised date.
Updates will not retroactively remove rights relating to purchases already made.
12. Contact Information
Store name: pengyoufx
Website: https://pengyoufx.com
Operator: LUIS MARTINEZ
Business, shipping, and return address:
1337 REDBUD CT
WOODBRIDGE, VA 22191
United States
Email: CS@pengyoufx.com